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Technical Support
Need help? Reach out to the FirePay support team for account assistance, payment issues, or any other queries.
Telegram Support
The fastest way to reach us is through Telegram. Our support team is active and responds promptly to all queries regarding deposits, withdrawals, referrals, and account issues.
Email Support
For detailed queries, documentation requests, or formal complaints, you can email us. We typically respond within 1–2 business days.
What We Can Help With
- Deposit not reflecting in wallet
- Withdrawal status and delays
- Referral commission not credited
- Account login or password issues
- Investment plan queries
- Suspicious activity on your account
- General platform questions
Support Hours
Monday to Saturday, 10:00 AM – 7:00 PM IST
Sundays & public holidays: limited availability
Before Contacting Support
To help us resolve your issue faster, please keep the following ready when you reach out:
- Your registered username or User ID
- Screenshot of the issue or transaction
- Date and time of the transaction
- Amount involved (if applicable)
Website
https://main.d1jykj8e2vt7ph.amplifyapp.com